💯 100% Satisfaction Guarantee
If you're not completely satisfied with your Yum Yums experience, we'll make it right. Your happiness is our top priority!
📋 Return Policy
30-Day Return Window
We accept returns within 30 days of delivery for any reason. Here's what you need to know:
- Timeframe: 30 days from delivery date
- Condition: Product must be unopened and properly stored
- Original Packaging: Must be in original, undamaged packaging
- Proof of Purchase: Order confirmation or receipt required
💰 Refund Process
Step 1: Contact Us
Reach out to our customer service team via email or phone to initiate your return. Please include your order number and reason for return.
Step 2: Return Authorization
We'll provide you with a return authorization number and shipping label. Please include this number with your return.
Step 3: Ship Your Return
Package your return securely and ship it back using the provided label. We recommend using the same packaging your order arrived in.
Step 4: Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. You'll receive an email confirmation.
✅ What We Cover
Full Product Refund
Complete refund of the product cost, including any applicable taxes.
Return Shipping
We cover the cost of return shipping for defective or damaged products.
Original Shipping
Refund of original shipping costs for defective or damaged products.
❌ Return Exceptions
The following items are not eligible for return:
- Opened or partially consumed products
- Products that have been improperly stored (not kept frozen)
- Items damaged due to customer mishandling
- Products purchased from third-party retailers
- Gift cards and promotional items
🚨 Damaged or Defective Products
Immediate Replacement
If your product arrives damaged or defective, we'll replace it immediately at no cost to you.
What to do:
- Contact us within 48 hours of delivery
- Send photos of the damage if possible
- We'll ship a replacement right away
- No need to return the damaged product
Need to Start a Return?
Our customer service team is here to help with your return or any questions you may have.
Returns Department:
Email: returns@yumyams.com
Phone: 1-800-YUM-YAMS (ext. 2)
Hours: Monday-Friday, 9 AM - 6 PM EST